Sales outsourcing with SDR, BDR, LDR and Closer teams

Sales outsourcing means hiring a specialized company to run stages of your sales process, especially pre-sales: prospecting, qualifying and booking meetings with potential clients. It's also called SDR as a Service or sales BPO.

Contact SDR builds a team of SDRs, BDRs, LDRs and, if needed, Closers, trained on your product. The team works from your ideal customer profile (ICP) and your value proposition (UVP) and books qualified meetings on your specialists' calendars.

The investment depends on team size, channels and prospecting volume. As a reference, an outsourced SDR costs from R$ 6,500 to R$ 10,900 per month (Brazilian reais), including leads, software and supervision.

We work with two models: a dedicated rep, exclusive to your company, or a shared rep split among no more than 2 clients.

In most cases it costs less than an SDR hired as a CLT employee (Brazil's formal employment regime). That cost includes salary, payroll taxes, tools, management and 3 to 6 months of ramp-up. Request a free assessment to get a tailored proposal.

Onboarding takes about 7 days:

1. we define your ideal customer profile (ICP);
2. we write the script around your Unique Value Proposition (UVP);
3. we train the reps on your product;
4. we set up lead databases and tools.

Then prospecting begins. The first meetings usually come in the first few weeks, and results improve as the script and lists are refined with data from every call.

Because it combines experience and method:

• 10 years of outbound prospecting (since 2016) and 300+ success cases, including Google, Vivo, Unimed, C6 Bank and V4 Company;
• more than 50 reps working in-office, trained in Predictable Revenue, SPIN Selling, BANT and rapport;
• experienced leadership: founder Danilo Diniz, a certified Predictable Revenue consultant with 19 years in prospecting call centers, and CEO Julio Lapria, with 15+ years in sales strategy and copywriting;
• in-house training based on G4 Educação, Predictable Revenue and Growth Machine;
• reps dedicated exclusively to your company or shared by no more than 2 clients, ensuring focus on your operation.

Yes. Beyond Brazil, Contact SDR has run prospecting projects across Latin America. Countries, language and time zone are defined during the assessment, based on the market you want to reach.

Contract length, targets and conditions are defined in the proposal, according to the scope of the operation. From onboarding on, you track agreed KPIs, such as calls, connections, booked meetings and completed meetings. Tracking is done through daily reports and alignment meetings, for predictability and full control of results.

The script is built from your ICP and UVP. We use methodologies such as BANT and SPIN Selling, rapport techniques and persuasion triggers.

Every objection logged on calls becomes input: in alignment meetings and reports we review the responses and update the script, so the meeting conversion rate rises over time.

• Up and running in about 7 days, with no hiring process on your side.
• 50+ in-office reps trained in Predictable Revenue, SPIN, BANT and rapport, as well as in your product and market.
• CRM, VoIP dialer, AI and B2B lead databases included.
• Daily reports and every call logged.
• No payroll taxes or labor risk for your company.

The main advantages are:

• speed: the operation starts in days, not months;
• predictable cost, with no payroll taxes;
• access to experienced professionals and tools with no extra investment;
• flexibility to scale the team up or down;
• your in-house team focused on what drives revenue: closing deals.

See the full comparison (in Portuguese) in Outsource or build in-house SDR/BDR prospecting.

You can outsource just pre-sales (SDR, BDR and LDR) or the entire sales department, including the Closer who runs the negotiation. Contact SDR takes care of recruiting, training, tools and management. You follow everything through reports and set the funnel priorities.

Prefer to build your own team? Our Sales recruiting service recruits and selects SDRs, BDRs, Closers and CS reps for your company.

Yes. Beyond B2B prospecting, Contact SDR offers customer service call center outsourcing: SDR, telemarketing, reception and scheduling. It's ideal for clinics, hospitals, medical offices and other businesses that receive many contacts and need to turn each one into an appointment. Learn how it works: customer service call center outsourcing.

• The LDR (Lead Development Representative) researches and builds lists of companies and decision-makers within the ICP.
• The BDR (Business Development Representative) does outbound prospecting, reaching out to companies that don't know your brand yet.
• The SDR (Sales Development Representative) qualifies leads and books meetings for the Closer or salesperson.

Learn more in the complete guide to SDR, BDR and LDR (in Portuguese).

Not for your company. Reps are employed, trained and managed by Contact SDR, and your relationship with us is a service agreement. So there are no payroll taxes or labor liabilities on your side.

Prospecting is multichannel: calls with a VoIP dialer, WhatsApp, email and LinkedIn, in a cadence designed for your ICP. Lists come from B2B databases filtered by product and industry codes (NCM, CNAE), tax regime, company size, revenue and decision-maker contacts. Every interaction is logged in the CRM.

Yes. Contact SDR hires prospecting professionals (SDR, BDR, LDR and Closer) all year round to work in-office in cities such as Ribeirão Preto, Campinas, São Paulo, ABC Paulista and Curitiba, in Brazil. Everyone is trained in Predictable Revenue, SPIN Selling, BANT and rapport. Openings are posted on Contact SDR's LinkedIn.